Shipping & Fulfilment
This policy outlines how logistics are coordinated between creators, subscribers, and BellyBox’s trusted third-party partners.
Last updated: November 10, 2025
How Fulfilment Works on BellyBox
BellyBox itself does not handle or transport offerings. Independent logistics specialists (Delivery Partners) collaborate with creators to move offerings from their locations to subscriber addresses. BellyBox provides the digital orchestration layer—order tracking, partner matching, and status notifications.
Creator Responsibilities
- Prepare offerings as per confirmed plans and package them securely for transit.
- Coordinate handovers with preferred delivery partners or select one through the BellyBox dashboard.
- Update order status promptly so subscribers receive accurate tracking information.
Delivery Partner Responsibilities
- Follow local regulations and licensing requirements for transporting home-based offerings.
- Ensure on-time pickups and last-mile drop-offs in accordance with the creator’s instructions.
- Maintain clear communication with both the creator and subscriber regarding ETAs and delays.
Service Coverage & Timelines
BellyBox currently operates across select neighbourhoods in Delhi NCR. Creators specify their serviceable radius, and subscribers are matched accordingly. Same-day fulfilment is typical for recurring daily plans, while specialty offerings may require longer lead times. All estimated timelines are displayed during plan selection.
Delays & Exception Management
- In the event of unavoidable delays (weather, traffic, access constraints), delivery partners will update the order status and notify subscribers through the BellyBox app or SMS alerts.
- If a subscriber is unavailable at the drop location, the delivery partner will attempt one re-delivery or coordinate a mutually agreed alternative.
- For disputes related to transit damage or non-receipt, BellyBox support facilitates evidence collection and resolution between the creator and subscriber.
Cost Structure
Delivery charges are determined by creators in collaboration with their logistics partners. Some plans may bundle fulfilment costs into subscription fees, while others display them separately at checkout. BellyBox processes the transaction and disburses the appropriate share to each party.